🌿 FAQ – Divine Crystals

Below are some of the most common questions customers ask us.
If you need any help, feel free to contact us anytime at support@divinecrystals.in

1. Are your products authentic?

Yes. All Rudraksha malas, Tulsi beads, Karungali malas, gemstones, and healing crystals are sourced from trusted suppliers and verified for authenticity. We do not sell synthetic or artificial materials.

2. Do you energize or cleanse the mala/crystal before shipping?

We respect that each person’s spiritual practice is unique.
By default, we ship all products neutral and untouched.

However, if you want us to cleanse and energize your item before dispatch, you can request it during checkout.

3. How can I choose the right mala or crystal for myself?

You may choose based on:

  • Your intention (peace, grounding, love, clarity, protection, success)

  • Your preferred material (Rudraksha, Tulsi, Karungali, gemstones)

  • Chakra alignment

  • Ritual or meditation needs

If you need help choosing, message us — we’ll guide you.

4. How do I care for my mala or crystal?

To maintain purity and energy:

  • Keep it in a clean pouch

  • Avoid water exposure for Tulsi and Rudraksha

  • Wipe gemstones gently with a soft cloth

  • Do not use chemicals or perfumes directly on malas

  • Store away from moisture

5. Are these products suitable for daily wear?

Yes. Most of our malas and bracelets are designed for daily use.
For Rudraksha, ensure it is kept dry; for crystals, avoid excessive impact.

6. How long does delivery take?

Delivery depends on your location:

  • Metro cities: 2–5 days

  • Other areas: 4–8 days

Tracking details are shared once your order is shipped.

7. Do you ship all over India?

Yes, we deliver to all serviceable pin codes across India.

8. What if I receive a damaged or wrong product?

We offer 7-day replacement/refund if the item delivered is:

  • Incorrect

  • Damaged

  • Defective

Please contact us within 7 days of delivery with photos/video.

9. Can I cancel my order?

Orders can be cancelled before dispatch.
Once shipped, cancellation is not possible—but you may request a return after receiving the item (if eligible).

10. Do your gemstones look exactly like the photos?

We try our best to match product images.
However, since crystals and natural beads vary in:

  • Color

  • Pattern

  • Shape

  • Size
    every piece is unique and may differ slightly—this is a natural characteristic.

11. What payment methods do you accept?

We accept:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (available for select pin codes)

12. How do I track my order?

Once shipped, you will receive:

  • Tracking number

  • Courier partner name

  • Tracking link

You can follow your package until delivery.

13. Do you take bulk or wholesale orders?

Yes. For bulk, retail, or event gifting inquiries, email us at:
business@divinecrystals.in

14. Can I return an energized product?

No. If you choose to have your mala/crystal energized, it becomes personalized and cannot be returned.

15. Still need help?

We’re always here to support you on your spiritual journey.
Email us at: support@divinecrystals.in